Shipping Policy

Thank you for shopping at Mundo dos Patudos (mundodospatudos.pt).

We are dedicated to delivering your premium pet solutions safely and efficiently.

Below are the terms and conditions that constitute our official Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and national holidays) after receiving your order confirmation email.

  • You will receive a secondary notification once your order has officially shipped.
  • Please ensure all delivery information is accurate at checkout. Mundo dos Patudos cannot be held responsible for delivery failures caused by incorrect or incomplete addresses provided by the customer.

2. Strategic Logistics & Shipping

EstimatesTo offer you the best curation of innovative products, our inventory is managed through a network of global fulfillment structures and strategic European warehouses.

  • Logistics Partner: Final mile deliveries across Portuguese territory are safely handled by the trusted networks of CTT Expresso and reliable regional carriers.
  • Standard Estimated Delivery: Under normal logistical conditions, orders are estimated to arrive at your doorstep within 3 to 7 business days after dispatch.
  • Extended Delivery Window (Your Security Protection): Please note that shipping times are estimates and not legal guarantees. Due to potential logistics variations, customs inspections, border controls, or peak seasonal demand (such as Black Friday or Christmas), deliveries may take up to 15 to 25 business days.

3. Tracking Your JourneyOnce your order has been dispatched from the warehouse, a digital tracking code will be generated and sent directly to your registered email address.

  • You can monitor the progress of your package at any time by visiting the Track Your Order page on our website.
  • Please allow 24 to 48 hours for the tracking information to update on the carrier's local system.

4. Customs, Duties & TaxesMundo dos Patudos makes every effort to optimize shipping from within European networks to avoid unexpected charges. However, please be advised of the following legal conditions:

  • All fees, customs clearances, import duties, or local taxes imposed during or after shipping are the sole responsibility of the customer. Mundo dos Patudos is not liable for any external administrative delays or costs applied by border authorities.

5. Damaged or Missing ShipmentsYour pet's satisfaction and safety are our priorities. If your order arrives physically damaged or if you suspect it has been lost in transit:

  • Please do not throw away the original packaging or damaged items.
  • Visit our Contact Us page immediately to send a message directly to Margarida and our human support team.
  • We will coordinate with the logistics carrier to investigate and provide a proper resolution.